After Care
Support that keeps working long after installation day.
A smart home or business system is only as good as the support behind it. Riccolo offers ongoing system support, can recover and rescue systems left behind by a poor installation, or simply act as your lead company — managing every system in the property on your behalf, whoever originally installed it.
After Care
Three levels of support.
Every property and system is different, so Riccolo offers three packages of ongoing support. Whichever level suits you, the aim is the same: fewer surprises, faster fixes and a system that keeps doing what it was designed to do.
Core
Essential system upkeep
For systems that just need a reliable safety net — help when something goes wrong, without a full management contract.
- Remote troubleshooting support
- Priority booking for call-outs
- Software & firmware update guidance
- Annual system health check
- Discounted call-out rates
Plus
Proactive, hands-on cover
For homes and businesses that want issues resolved before they are noticed, with regular check-ins built in.
- Everything included in Core
- Remote monitoring of key devices
- Scheduled on-site maintenance visits
- Faster response times
- Software & firmware updates carried out for you
- Support for minor scene & setting changes
Pro
Fully managed peace of mind
For larger or more complex systems, or clients who want Riccolo to act as the lead company managing every system in the property.
- Everything included in Plus
- Lead-company management of third-party systems
- 24/7 monitoring & rapid response
- Dedicated account contact
- Ongoing system reports & recommendations
- Priority access for upgrades & new projects
Contact Riccolo
Inherited a system, or ready for ongoing support?
Tell us what you have in place, who installed it and what is not working as it should, and Riccolo can recommend the right level of after care.
Discuss After Care